Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.
A major goal of this course is to help participants understand the impact that their communication skills have on other people. They will also explore how improving these skills can make it easier for them to get along in the workplace, and in life.
This course will help you understand how to:
o Identify common communication problems that may be holding you back
o Develop skills to ask questions
o Learn what your non-verbal messages are telling others
o Develop skills in listening actively and empathetically to others
o Enhance your ability to handle difficult situations
o Deal with situations assertively
The following topics are covered in this course:
Creating Positive Relationships
Creating a Positive Self-Image
Frame of Reference
Techniques for the Workplace