Managing Difficult Conversations - Course

Price: R390

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We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This Course will give you the tools to manage difficult conversations and get the best results possible out of them. 
This Course will help you understand how to:

Define frame of reference
Establish a positive intent and a desired outcome
Use good communication skills during a conversation
Draft a script for a difficult conversation
Use specific steps to carry out a difficult conversation
Access additional resources as required
Maintain safety in a conversation 

Course Overview:

Choosing to Have the Conversation  
Toolkit for Successful Conversations
Choosing the Time and Place 
Framework for Difficult Conversations
Staying Safe
Testing the Waters

We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This Course will give you the tools to manage difficult conversations and get the best results possible out of them. 
This Course will help you understand how to:

Define frame of reference
Establish a positive intent and a desired outcome
Use good communication skills during a conversation
Draft a script for a difficult conversation
Use specific steps to carry out a difficult conversation
Access additional resources as required
Maintain safety in a conversation 

Course Overview:

Choosing to Have the Conversation  
Toolkit for Successful Conversations
Choosing the Time and Place 
Framework for Difficult Conversations
Staying Safe
Testing the Waters