Customer Requirements Analysis for Design and Manufacturing Engineers, Engineering Managers and MBAs (Master of Business Administrators) - Course

Price: Price on Request

Not rated
Course summary and learning objectives:
If we cannot understand and satisfy customer requirements, somebody else, usually our competitors, will… This is why the voice of the customer is very important. Customer requirements analysis is considered to be one of the most important features of any marketing, research, development, design, manufacturing, service, educational or other project, because if done professionally, it helps to specify the appropriate product / process design features and processes that customers need, want or desire. Because customer requirements can change, it is a journey, not a destination. This class offers a good overview of modern customer requirements capture and analysis methods, tools and case studies embedded into a lean six-sigma quality framework, supported by many international standards (ISO). As over 30 years of industrial experience has shown, the analytical approach taught in this course can be applied to a wide range of subjects in many industries and organizations, offering the analyst and the systems engineering team accurate design specifications, that satisfies customer requirements within a competitive environment. We also discuss several USA, European, Asian and Japanese customer requirements analysis examples and use cases to understand real-world solutions. Students in this course will become problem solvers and be able to understand the underlying principles, as well as apply some of the learned methods, tools and technologies in real-world, practical situations. Since the need to satisfy customers is part of every successful system, the learned methods and tools will be highly beneficial not just to design and process engineers, but also to designers of systems, marketing and sales engineers, as well as business management.

Levels offered:
Undergraduate engineering, graduate, and/or professional industrial level for engineering, IS/IT (Information Systems / Information Technology), and/or Management, including MBAs, Master of Business Administration. We also welcome administrators and managers in our programs who are keen to understand and improve systems, any systems, processes, factories, organizations, and others.

What do the instructors want students to be able to do at the end of the course? Instructors want the students to understand the analytical concepts, methods, tools and technologies presented in this course, as well as apply the learned knowledge to solve practical real-world problems.

How students’ abilities will be measured during the course, that will provide reliable evidence that the students are learning?
Every student in this class has to set up their own virtual company on the internet. This can be done for free, using the internet and free software tools. This student authored and controlled web site will act as a knowledge depository and management resource, as well as a communication tool, where students document their assignments during the course. (This open, internet-based, not passworded student created web site is also an excellent portfolio for each student. This is very valuable when looking for a good job.)

How students’ abilities will be measured at the end of this course, that will provide reliable evidence that the students have mastered the subject?
Students in this course are continually assessed. They have to complete several assignments in collaboration with the instructor, as well as other students in the class. Each student works on their own virtual companies, in different assignments, nevertheless the underlying analytical foundation, as well as the educational goals reflect the topic of the class and are the same for every one of them. The collection of these web-documented assignments will be graded by the instructor and this will provide the final grade for the course. There won’t be a final exam, since this is a continually assessed course.

Delivery mode:
The above programs can run in live or in eLearning (i.e. distance learning) mode over the internet.

Duration:
The length of this course can be 1 day executive summary, 3 days introduction, or 5 days more in-depth, advanced level. Also, in cases when universities want to run such programs of study, the duration of the program can be extended to a 15 week long period, about 3 hrs a week group learning and 3 hrs a week independent study (per student), with additional assessment / examination work included. (This will make the course compatible with typical modular USA university / college courses.)

On-line internet support:
This course is supported by an internationally known professional instructor / consultant, including 7 days a week 12 hrs a day email support for 3 months, and optional on-site lecturing / tutoring / consulting (if there is such an arrangement). Please note, that this program of study has a world-class quality interactive multimedia content, that is frequently updated by professionals. This makes this course fresh and up-to-date every time it runs.

Delivery style:
This course is delivered in interactive, informal workshop style over the internet or in live mode, with active learning, with lots of excellent analytical methods and practical industrial case studies using interactive multimedia text, images, videos, optional interactive multimedia eBooks and active code to calculate with. The practical case studies are from the USA, Europe, Asia, Pacific Rim and Japan, offering excellent teaching / learning quality and effectiveness.

Licensing arrangements:
The above courses can also be licensed to be run by third parties, nevertheless these third parties have to be carefully reviewed and certified to do so. This is important to maintain the exceptionally high quality levels of this type of program using various modules of our interactive multimedia resource library (more here http://www.cimwareukandusa.com).

Also note, that we can deliver custom designed programs based on customer requirements. The topics, the level, and the duration, the delivery mode of our modules can be custom designed by a group of learners, or their organizations (i.e. the customers). These custom designed programs can have a mix of the above topics, as well as other, new topics, as required by the customer.

Please note, that we have over 33 years of international professional experience. We are a USA -based group of professionals, and that our programs are continuously updated and expanded based on customer requirements in the USA, Europa, Asia, Africa, and elsewhere.